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Access is available until July 7.
Harald Stadlbauer and Helmut Nagy
Using iiRDs to publish intelligent Content as a Service - Use cases and discussion
The requirements for the provision of content for technical communication have steadily increased in recent years. We will show use cases on how iiRDS can be used as the backbone for delivery for creating intelligent content graphs that offer content as a service by combining content and knowledge graphs. This should provide a basis for discussion and knowledge sharing.
Fabrice Lacroix
How to Fix a Fragmented Customer Experience
More touchpoints often lead to lower efficiency and reduced user satisfaction due to inconsistent, hard-to-find information and misaligned branding. In this session, we will explore two strategies to address this issue: the “Do-it-All Platform” approach and the “Unified Best-of-Breed” model. You will learn about the pros, cons, and benefits of the two proposed options.
Bomin Kim and Hanbit Lee
Leveraging AI and New Technologies in Home Appliance Manuals: A Shift in Technical Communication
Our presentation highlights the integration of AI and new technologies in creating innovative and effective home appliance manuals. Using our Global Manual Documentation System (GMDS) we have refined the manual creation process, ensuring consistency and precision. Moreover it is harnessing the power of AI for efficient digital manual creation with user-friendly features. Our Superset-powered data dashboards analyze user behavior, informing improvements to our manuals.
Angel Petrov
Building an Accessibility-First Documentation Workflow
This presentation explores how to seamlessly integrate accessibility into different stages of the documentation creation process, ensuring that content is usable by all audiences, including those with disabilities. We will cover practical steps for incorporating accessibility during the authoring, editing, and publishing phases. Attendees will learn how to identify common accessibility barriers and implement best practices to create content that meets accessibility legislation.
Christoph Beenen and Birgit Fuhrmann
Designing editorial processes successfully
Editorial teams for technical communication are constantly facing new challenges. But how can these be turned into real opportunities? In this practice-oriented workshop, you will learn effective methods for optimizing the editorial process. You will use methods from design thinking, which you can ideally also use in your own editorial offices. Throughout the workshop, you will have the opportunity to exchange ideas and compare your results with those of other groups. The workshop will be supplemented by two short keynote speeches on why change is necessary in the first place and how it can be achieved with successful change management.