AI Fallacies in Documentation: Lessons Learned When Automation Didn’t Deliver

In this session, we unpack five common AI fallacies that derail documentation efforts, ranging from treating AI as a writer rather than a collaborator to assuming prompting can replace solid content design. We show how these misconceptions create quality, governance, and workflow issues, and how teams recover through stronger structure, metadata, and human review. Attendees will also evaluate their own readiness through a short poll and apply an AI Governance Maturity Model to improve their current practices. We focus on practical steps that any team can take immediately.

AI-Enabled Content Supply Chains for Responsible, Enterprise-Scale Knowledge Ecosystems

This talk is on the AI-Enabled Content Supply Chain Framework, which is a useful approach for getting technical communication and knowledge ecosystems ready for responsible AI. It has four main parts: Design (structured, semantically rich content), Govern (quality gates, traceability, validation), Automate (AI-driven tagging, translation, summarization, RAG-based search), and Assure (accuracy, risk control, ethical oversight). It talks about trends around the world and how mature content standards may make search, reuse, localization, and the overall user experience better.

Rolling for Wisdom, or Why You Should Build a Doc Community

This session provides a "Dungeon Master’s Guide" for professional growth, offering practical steps on cultivating a genuine network instead of superficial contacts. I will share strategies from years as a Write the Docs organizer on how to move from passive networking to building powerful, lasting alliances that support continuous growth and combat isolation. 

Presentation: Docs as Tests: A Strategy for Resilient Docs

This talk demonstrates how to implement Docs as Tests to catch issues before your users do. I'll show you:

• How to identify testable assertions in your docs, from simple UI procedures to complex API workflows
• Practical examples of testing docs against web interfaces, APIs, and CLIs using tools you likely already have or could easily adopt
• How to build support across engineering, product, and leadership teams

Tutorial: Demystifying Docs-as-Code

Whether you're considering Docs-as-Code for the first time or want to understand its core benefits, this session provides the foundation you need. You'll leave with clear knowledge of how to set up your own Docs-as-Code environment and practical insights to streamline your documentation workflow. No prior experience with version control or static site generators required—just bring your curiosity and questions.

The Content Triforce in 2026: How DITA, iiRDS, and Microcontent Practices Power AI-Ready Content

This session introduces the updated 2026 version of The Content Triforce, a framework that unites DITA (structure), iiRDS metadata (description), and microcontent (focus) to create content that is optimized for both human- and machine-consumption.

Your #1 Reader will Soon be an AI – Are You Ready ?

Today, most technical content is not fit for AI. It’s time for a transformation in product knowledge and technical documentation—the fuel and potential point of failure for this new wave of automation. Technical communication teams must rethink their information strategy to meet these demands. What will this change for you—and how should you prepare? In this session, we’ll explore the power of Agentic AI and show how to equip your team and evolve your workflows for the era of intelligent automation.