AI Fallacies in Documentation: Lessons Learned When Automation Didn’t Deliver

In this session, we unpack five common AI fallacies that derail documentation efforts, ranging from treating AI as a writer rather than a collaborator to assuming prompting can replace solid content design. We show how these misconceptions create quality, governance, and workflow issues, and how teams recover through stronger structure, metadata, and human review. Attendees will also evaluate their own readiness through a short poll and apply an AI Governance Maturity Model to improve their current practices. We focus on practical steps that any team can take immediately.