Audi Knowledge Tank - CDP: Intelligent Content Search and Problem-Solving with an AI-Driven Chatbot
- Presentation
- AI and New Technologies in TC
- 04. April
- 12:00 - 12:40 PM (CEST)
- 10:00 - 10:40 AM (UTC) | 06:00 - 06:40 AM (EDT)
- Find your local time here: Time Converter
- finished
-
Kevin Johnson
- Noxum GmbH
Contents
The presentation demonstrates how AUDI AG employs an innovative content delivery portal to make technical documentation (training material) efficiently accessible worldwide. The focus of the presentation is on intelligent content search and an AI-driven chatbot that provides context-aware answers and facilitates problem-solving. Experiences from the system's implementation, log data analysis, and user feedback are presented. From these insights, the advantages and limitations of AI-powered search compared to database-driven search are derived. A live demonstration of the chatbot provides practical insights and highlights the future development of the platform.
Takeaways
Aspects that make the combined use of AI chatbots and database-based search particularly valuable in technical communication.
Prior knowledge
Participants should possess expert knowledge in technical documentation and content delivery processes, as well as in-depth expertise in content management systems and database-driven technologies. Experience with artificial intelligence, particularly chatbots and semantic search, along with an understanding of user feedback analysis and system optimization, is desirable. The ability to evaluate technologies and their potential in technical communication should also be present.