Agentic AI meets Knowledge Graph: Next-Level for ZEISS Service

Presentation
AI and New Technologies in TC

24. April
02:00 PM (CEST) - 02:40 PM (CEST)

finished

Maximilian Gärber
- PANTOPIX GmbH & Co. KG

Efficient and targeted service operations require more than extensive manuals – they demand precise, context-specific information tailored to the situation at hand. At ZEISS RMS, we address this need with the Service Copilot, an AI-powered assistant that leverages an Industrial Knowledge Graph integrated with Agentic AI. By connecting distributed data sources including device configuration, component history, and real-time status the Service Copilot delivers actionable insights to field technicians. This enables informed decisions, such as whether a component should be replaced or retained, and ensures access to the right tools, spare parts, and service history when and where they are needed. Our approach transforms complex data into intelligent support for service excellence.

Takeaways

We show how service teams can reach clear decisions and achieve better results for technicians and customers with less effort—thanks to AI agents that deliver knowledge exactly when it is needed.

Speaker

Maximilian Gärber

PANTOPIX GmbH & Co. KG

Show profile

Biography

Maximilian Gärber has been working in the field of technical communication for over 15 years.

As a Technical Consultant at PANTOPIX, he is responsible for technical consultation and implementation of projects. In addition to project management, Maximilian Gärber is responsible for data modelling and process optimization in relation to product information (migration, publication, translation) and product catalogues. He is also responsible for product development and ensures that innovative solutions for our customers are continuously developed and optimized.

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