As examples of service interconnection aimed at specific functionalities, they include:
- Promoting APIs from different providers across environments.
- Combining the functionalities of mapping services with conversational interfaces
(chatbots with GPS to register transportation expenses, for instance)
If integrated services can offer a single UX, documentation also needs to integrate different bodies of knowledge to be consistent with the products, by finding a balance and uniformity across several sources of information. In the attempt to have a documentation that reflects a streamlined process, Technical Writers need to deal with the following goals when integrating content from products of the same and different companies:
- Deal with multiple happy paths.
- Avoid content duplication (or even multiplication).
- Manage documentation of products with interdependence for specific features.
- Maintain references to third-party documentation.
This interactive session will include a brief discussion of how the communities of practice deal currently with integrated documentation, analysis of case studies and a summary of the approaches to work with content from different sources.