In association with

How design thinking and service design will change business

Content Automation – The Future Is Now 

The Hidden Potential of Structured Content 

From structured content to Intelligent Information

Design Thinking Workshop 

The era of big doc is over

News

The software industry is in the process of major change. New software trends are oriented to mobile platforms. Development methods are more and more agile. End users are more and more familiar with standardized interfaces and procedures. Generally, even educated users read less and less. This all contributes to reducing dramatically the value of traditional user-oriented documentation. The need is more for a new method of information delivery around software other than traditional top-down documentation.

If we look at the situation from a product owner point of view, one of the chief motors of change is keeping the user base satisfied while reducing the cost of support.

User documentation has to become part of the entire software value chain.

One of the current trends is examining how to “onboard” users and keep them in the satisfaction cycle. This requires examining delivery through the vision of user needs. In this respect documentation will move to a structure of user enabling and support, through proper renovated e-learning processes, virtual support portals, community driven contribution.

In our experience in the oil industry, although change is slow to implement, this new need for managing an information life-cycle is immerging instead of traditional documentation.

 

Change for technical writers

Technical writers will have to renovate their vision of their role in this process by getting involved earlier, planning content as a editorial path, guiding collective writing (with stakeholders and developers), interrogating users about their needs, wrapping content into multiple streams and managing an information life-cycle.

This form of change for technical writers can be facilitated by identifying the value proposal for software stakeholders, redesigning the information process and availing of the proper tools to help organize it.